Thank you for visiting and shopping at www.diy-home.online
Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 5-7 business days. Orders might not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can track your order at your country's post website or on our website home page by clicking TRACK ORDER.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
Lost or stolen package:
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team here firstname.lastname@example.org or call us at 9704029556
Customs, Duties and Taxes
www.diy-home.online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
www.diy-home.online is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.you can also contact us at email@example.com to help you file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our Return policy provides detailed information about options and procedures for returning your order.
diy-home.online reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
Send us your questions or comments to firstname.lastname@example.org or call us at 9704029556